Career Opportunities

Technical Support Specialist 

Do you have a passion for engine tuning, data analysis and all things high-performance electronics? Are you the type of person who enjoys troubleshooting, takes pride in solving problems and helping others, and enjoys the satisfaction that comes with knowing you played an important role in the success of your customers? If so, then we want to talk with you about joining the AEM family!

AEM Performance Electronics has an in-house opening for a Technical Support Specialist. In this position, you will be on the front lines assisting racers and enthusiasts who use AEM Performance Electronics products to ensure that they have a positive experience. Please see our description below for details and submit your resume to hr@aempower.com. We look forward to hearing from you!  

Overall Responsibility: Responsible for telephone and web-related product technical support for the complete line of AEM Performance Electronics products. There is an opportunity for travel to provide event technical support if you have the ability to prove yourself in-house.  

Key areas of responsibility: 

  • Assist customers with troubleshooting technical problems on products that include sensors, gauges, EMS controllers and data acquisition systems
  • Manage product returns for testing and warranty work or replacement

Qualifications:

  • Excellent interpersonal, organizational and presentation skills
  • Ability to deal with a variety of situations where no two problems are exactly the same
  • Ability to interpret and provide instructions orally and in writing
  • Must be computer literate and able to use MS Office products
  • Automotive tuning experience desired.  Knowledge-base should include:
    • Familiar with engine airflow dynamics and basic tuning theory
    • Familiar with injector sizing requirements and flow
    • Knowledge of closed-loop control system dynamics
    • Proper automotive wiring practices
    • Understanding of automotive electronic and electromechanical systems and components
  • Tuning experience with AEM EMS software products ideal but not required:
    • InfinityTuner
    • AEMdata
    • AEMTuner
    • AEMPro
    • AEMLog
  • Working knowledge of AEM electronics products preferred but not required

Working Hours: 8 am to 5 pm

AEM Electronics offers a competitive salary and benefits including: 

  • Health, Dental and Vision Insurance
  • 401K
  • Flex Spending Accounts
  • Life Insurance