Tech Support for Series 1 EMS's Ending | AEM
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Tech Support for Series 1 EMS's Ending

AEM Ending Technical Support for AEMPro Software and Repairs for Series 1 Programmable EMS Effective 12/31/2014

July 21st, 2014, Hawthorne, CA - AEM is announcing that it will end in-house technical support for AEMPro Software and manufacturer repairs for its Series 1 Programmable Engine Management Systems effective 12/31/2014.

Why End Support and Repairs?

In November of 2001 AEM introduced the Series 1 Programmable EMS, so from a technology standpoint it is almost 13 years old. That's a long life cycle for a performance electronics product. Since that time, AEM has introduced its Series 2 EMS (in 2007) and the Infinity ECU platforms in 2012.

Because of its age, the Series 1 platform has become obsolete in the sense that many of the components used to make it are no longer available, and we cannot continue to support product repairs if many of the parts required to repair these units no longer exist.

The decision to discontinue technical support is twofold. Because of the obsolescence of the Series 1 platform it will be difficult to determine whether a hardware issue exists if all troubleshooting procedures are exhausted via support, as we will not be supporting repairs.

Secondly, as a company our goal is to develop leading edge products utilizing the latest technologies for racers. Included with these technologies, such as the Infinity ECU and Series 2 EMS, is a free technical support program. To keep our free technical support at a high level of quality, and keep from having to charge for technical support, it has become imperative that we keep it focused on our existing line of salable products.

Options for Series 1 EMS Owners

There are a couple of options if you currently own a Series 1 EMS:

Outside Technical Support. This option is available if you continue to use your Series 1 EMS after AEM ceases technical support for the Series 1 EMS on 12/31/2014. Because of its long legacy, there is a wide array of third-party Factory Trained EMS tuners who are capable of answering technical questions related to the Series 1 EMS. We are compiling a list of facilities that are interested in providing ongoing Series 1 and AEMPro software support and will post them on our website and in our Dealer Locator. If you are such a facility and wish to be added to this list, contact AEM Sales at sales@aemelectronics.com or call (310) 484-2322.

Keep in mind that the Dealers who provide technical support for the Series 1 EMS will likely not provide this service for free, and support rates will be set by each dealer independently.

Upgrade to a New ECU. Effective immediately, AEM is offering a $100.00 factory rebate off of the purchase of a Series 2 and a $125.00 factory rebate off an Infinity ECU for racers who are interested in upgrading their Series 1 ECU to one of these newer AEM Engine Management platforms. Please contact AEM directly at (310) 484-2322 or sales@aemelectronics.com, or contact an authorized AEM dealer for information on taking advantage of this exchange program. 

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